Zoom, a popular video and voice call app, is essential for professional and educational use. It facilitates seminars, client meetings, and group discussions through its versatile platform. Zoom enables group audio and video calls, screen and whiteboard sharing, and room creation within meetings. Its usage surged during the COVID-19 pandemic as remote work became prevalent. However, Zoom occasionally encounters issues. This article will guide you on how to fix Zoom Error Code 10004.
Read More: A Quick Guide to Use Gemini to Create Images in Google Slides
Ways to Fix Zoom Error Code 10004
1 Reinstall Zoom
The Zoom Error Code 10004 often arises due to partial installation or outdated app versions, as well as connectivity or firewall issues. To resolve this, uninstall and reinstall Zoom. Follow these steps for Windows and Mac:
On Windows:
- Open the Start menu and search for Zoom.
- Right-click the Zoom icon and select Uninstall from the menu. Wait a few minutes for the uninstallation process to complete.
- Visit the official Zoom website and download the latest version.
- Double-click the downloaded .exe file, accept the terms and click Next to install. Log in to start using Zoom.
On Mac:
- If Zoom is open, close it by pressing Command + Q. Right-click the Zoom icon in the dock and select Quit.
- Open Finder, go to Applications and drag Zoom to the Trash.
- Empty the Trash by right-clicking the bin and selecting Empty Trash.
- Visit the official Zoom website to download the latest version.
- Open the app and sign in to resolve the Error Code 10004.
2. Check Zoom Status
The Zoom Error Code 10004 may also occur if Zoom’s server is down. To check if Zoom is operational in your country, follow these steps:
- Open your web browser and visit status.zoom.us.
- Scroll down to locate your country.
- Check the server status next to your country. Click the + icon for a detailed report on Zoom’s functionalities.
- If all functionalities are listed as Operational, the error may stem from other issues.
- Scroll further on the page to see if there is any ongoing or scheduled maintenance that might be affecting Zoom.
3. Update Zoom App
A 10004 Error Code on Zoom might indicate an outdated app version. Regular updates are crucial for optimal performance and security. To update Zoom on your device, follow these steps:
Open the Zoom app. If an update is available, you will see a prompt to update.
Alternatively, tap your profile icon and select Check for Updates.
Zoom will verify your app version and show an update window if you’re not using the latest version.
Click Update to automatically install the latest version.
4. Update Firewall Setting to Allow Zoom
A VPN or firewall can sometimes interfere with Zoom, causing Error Code 10004 by blocking its internet connectivity. Here’s how to adjust your firewall settings for Zoom on Windows and Mac:
On Windows:
- Open the Start menu and search for Allow an App through Firewall. Select this option from the results.
- Click Change Settings.
- Find Zoom in the list of installed apps. Check both the Public and Private boxes next to Zoom.
- Click OK to apply the changes. Restart Zoom to see if the issue is resolved.
On Mac:
- Open System Settings and go to Network, then Firewall. For older versions, go to System.
- Preferences, click Security & Privacy and then select the Firewall tab.
- Click the lock icon at the bottom left and enter your password to make changes.
- Click Options or Firewall Options, then tap the + icon to add Zoom to the list of allowed applications.
- Select Zoom and choose Allow incoming connections.
- Click OK to save the changes. Restart Zoom to check if the error is resolved.
5. Clear Zoom Cache
If none of the previous solutions resolve the issue, try clearing the Zoom cache:
- Press Windows + R to open the Run dialog.
- Type AppData and press OK.
- Please navigate to the Zoom folder and delete its contents.
- Restart Zoom and check if the issue is resolved.
Check Internet Speed
A slow internet connection can also cause issues with Zoom. Open your browser, search for “Run Speed Test,” and check if your internet speed is adequate.
Update Your Device
Ensure your device’s operating system is up to date. Check for updates on your Windows or iOS device and install the latest version to improve Zoom performance.
Contact Zoom Support
If none of the above solutions work, contact Zoom Support for further assistance. Visit the official Zoom website to submit a support request and troubleshoot the issue with a Zoom administrator.
Frequently Asked Questions
What is Zoom Error Code 10004?
Error Code 10004 typically indicates issues with Zoom’s connectivity or installation. This may be due to partial installation, outdated versions, server issues, VPN or firewall restrictions, or other factors affecting Zoom’s functionality.
What should I do if the Zoom server is down?
Check the server status by visiting status.zoom.us and finding your country. If the server is down, you may need to wait until Zoom resolves the issue.
How do I update Zoom to fix Error Code 10004?
Windows and Mac: Open Zoom and check for updates via the profile icon. If an update is available, follow the prompts to download and install the latest version.
How do I clear the Zoom cache to fix Error Code 10004?
Windows: Press Windows + R, type AppData, and delete the contents of the Zoom folder.
What if my internet speed is causing the problem?
Test your internet speed by searching for “Run Speed Test” in your browser. Ensure your connection meets Zoom’s requirements.
Should I update my device if I encounter this error?
Yes, updating your operating system can resolve compatibility issues. Check for and install updates for your Windows or iOS device.
What steps should I take if none of the above solutions work?
Contact Zoom Support for further assistance. Visit the Zoom Support page to submit a support request and get help from a Zoom administrator.
Conclusion
Zoom Error Code 10004 can disrupt your virtual meetings and sessions, but resolving it is often straightforward. By following the steps outlined in this guide, you can address common causes such as partial installation, outdated versions, server issues, firewall or VPN restrictions, and slow internet connections.
Start by checking for software updates and reinstalling Zoom if necessary. Ensure that your firewall or VPN settings allow Zoom to function correctly. Clearing the Zoom cache and verifying your internet speed can also help resolve connectivity issues. If the problem persists, updating your device or contacting Zoom Support can provide further assistance.